Privacy Policy

Welcome to Jubilee Technology ("we," "our," "us"). We respect your privacy and are committed to protecting the personal and operational information you share with us. This Privacy Policy describes how Jubilee Technology collects, uses, discloses, and safeguards your information when you visit our website at https://jubileetec.com (the "Site") or utilize our business procurement, telecommunications, VoIP, email, and web infrastructure services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to the practices described herein.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your business.

A. Information You Voluntarily Provide

When you request a service availability check, submit a quote request, contact our team, or communicate with us, we may collect:

• Contact Information: First and last name, business name, work email address, telephone number, and job title.
• Commercial Service Location: Physical business address, suite/unit numbers, and service installation locations required to verify commercial fiber, cable, or broadband availability.
• Technical & Communications Requirements: Bandwidth specifications, number of phone extensions, current telecom providers, existing hardware setups, and web project specifications.
• Form Inquiries & Feedback: Any comments, messages, or files submitted through our online quote forms or customer support channels.

B. Information Collected Automatically

When you navigate our Site, our servers and third-party analytics tools may automatically record:

• Device & Log Data: IP address, browser type and version, operating system, device identifiers, referring URLs, and pages viewed.
• Usage Telemetry: Clickstream behavior, session timestamps, navigation paths, and time spent on specific service pages.
• Cookies & Tracking Technologies: Standard cookies, web beacons, and tracking pixels used to maintain session stability, remember user preferences, and analyze aggregate site performance.

2. How We Use Your Information

We use collected information for specific, lawful business purposes, including:

• Service Sourcing & Verification: Evaluating commercial building availability across our network of Tier-1 internet carriers, fiber operators, and telecom partners.
• Quote Preparation & Consultation: Generating tailored quotes, pricing comparisons, bandwidth evaluations, and cloud voice architecture proposals.
• Account Setup & Provisioning: Facilitating the deployment of internet circuits, VoIP PBX extensions, toll-free/vanity numbers, email configurations, and website projects.
• Customer Communication: Responding to direct inquiries, scheduling site surveys, delivering service updates, and providing technical support.
• Site Improvement & Security: Monitoring domain performance, diagnosing server errors, preventing fraudulent inquiries, and ensuring cybersecurity integrity.
• Compliance & Legal Obligations: Enforcing our terms and adhering to applicable legal, regulatory, or tax obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal or business information to third parties for monetary consideration.

We may share your information only in the following necessary business contexts:

• Telecom Carriers & Service Providers: To perform address validation, check line availability, and coordinate installation scheduling, we share location and contact details with authorized Tier-1 carriers, ISPs, underlying VoIP infrastructure providers, and hardware vendors.
• Trusted Third-Party Vendors: We may share data with secure third-party platforms that assist in hosting our website, processing contact requests, managing CRM databases, and performing site analytics. These providers are bound by strict contractual confidentiality agreements.
• Legal & Regulatory Compliance: We may disclose your information if required to do so by federal, state, or municipal law, subpoena, court order, or to protect the rights, property, or safety of Jubilee Technology, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, corporate reorganization, or sale of company assets, client information may be transferred as a business asset under confidential terms.

4. Telecommunications & Carrier Data (CPNI)

In providing business internet and cloud voice services, we adhere to applicable federal regulations regarding Customer Proprietary Network Information (CPNI). CPNI includes details about the quantity, technical configuration, type, destination, and amount of telecom and VoIP services utilized by your business. We strictly protect CPNI and do not disclose call records or telecom usage to unauthorized third parties without your explicit authorization, except as required by law.

5. Cookies and Web Tracking Choices

We use cookies and similar technologies to optimize your browsing experience. You have the right to control cookie preferences through your web browser settings. Most browsers allow you to block or remove cookies. Please note that disabling essential cookies may impact certain dynamic features or form submissions on our Site.

6. Data Security and Retention

We implement administrative, technical, and physical safeguards designed to protect personal and business data against unauthorized access, loss, alteration, or misuse. While we take commercially reasonable measures to secure data transmissions, no internet transmission or electronic storage method is 100% immune from security vulnerabilities.

We retain collected information only for as long as necessary to fulfill the operational purposes outlined in this policy, service your active account, comply with statutory retention laws, and resolve commercial disputes.

7. Your Privacy Rights

Depending on your jurisdiction (such as under state privacy statutes including the California Consumer Privacy Act / CCPA / CPRA), you may have the following rights regarding your personal information:

• Right to Know / Access: The right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: The right to request the deletion of your personal data, subject to statutory business retention exceptions.
• Right to Correct: The right to request updates or corrections to inaccurate records.
• Right to Non-Discrimination: We will never deny services, charge different prices, or provide a different quality of service for exercising your privacy rights.

8. Third-Party External Links

Our Site may contain links to external partner websites, carrier network portals, or industry documentation. We have no control over and assume no responsibility for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy notices of any external site you visit.

9. Children's Online Privacy Protection

Our website and communications services are strictly oriented toward commercial enterprises, corporate entities, and business professionals. We do not knowingly solicit or collect personal information from individuals under 18 years of age.

10. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our operational practices, carrier integrations, service offerings, or relevant legal requirements. When changes occur, we will update the "Last Updated" date at the top of this page.

11. Contact Information

If you have questions, feedback, or requests regarding this Privacy Policy or our data handling practices, please contact us directly: